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Barnet Community Transport

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Individual Membership

TERMS & CONDITIONS

Bookings for vehicle users will only be accepted in writing from fully paid up members of BCT. It is the responsibility of members to ensure that only authorised personnel who are registered as approved bookers in advance, and are fully aware of these terms and conditions, can make bookings. A member is responsible for the payment of any usage, accepted in good faith by BCT, booked in its name. Members will be required to underwrite a higher excess of £750 before using certain high value vehicles. By placing a booking with BCT all terms and conditions, including liability for payment if members cancel trips without sufficient notice in writing are deemed applicable in law without exception.

It is forbidden to sub-hire or lend a BCT vehicle.
Payment will now be due immediately as of invoice receipt. Users must pay all charges, including any penalties or surcharges at the current rate. The charges will be those that are in force at the time of use even if they have changed since the time of booking. BCT reserves the right to refuse bookings to any member whose account is overdue. Persistent late payment or Non-payment of invoices will result in suspension of access and / or loss of membership. BCT will make every effort to recover any debts incurred by whatever means necessary including use of collection agencies.
BCT vehicles may not be used for group or individual commercial activity, individual gain or for party political purposes. Nor may they be used for trips outside the UK.

BCT vehicles may not be used to transport inflammable liquids or gases. Nor may non-prescription drugs or intoxicating liquor be carried or consumed on board.

Passenger vehicles must not be used to carry any goods other than reasonable amounts of personal mobility aids, hand luggage or shopping. Nor should they ever carry more passengers than the number of seats and/or wheelchair spaces provided.
BCT reserves the right to reject, cancel or vary any booking if the purpose for which the vehicle is to be used is inconsistent with the aims, objectives or rules of BCT.

Regular bookings are only accepted subject to the conditions in force at the time, as laid down by the Management Committee. The Director and the Management Committee reserve the right to decide between conflicting applications for the use of vehicles.
In accordance with the law Drivers and passengers are not permitted to smoke in any BCT vehicle and must wear seatbelts at all times.

BCT must be informed as soon as possible if there are any serious concerns about the roadworthiness of the vehicle, and obviously it should not be driven until given clearance by BCT or their representatives. In the event of any damage to a vehicle whatever the cause Users must follow procedures in accordance with the emergency instructions, which are held in the flip down sun visor of each vehicle. Minor repairs should not be carried out without the prior authorisation of BCT. Members will be liable for the current insurance excesses if unauthorised costs are incurred by BCT.

Users must adhere to the booking times when taking and returning vehicles. Drivers must record start and finish mileage, which is from our base at the Mill Hill Depot. We reserve the right to charge twenty pounds £20.00 each time this is not recorded legibly and accurately, as well as the actual start and finish times, on the trip log sheet provided which must be signed and dated. Unauthorised late return of a vehicle will result in a penalty charge, and any repetition will result in suspension of membership entitlements to access services.

Should an unauthorised use of a vehicle result in another member being unable to use it at the time they booked, any resultant financial liability may be passed on to the first user. Wilfully keeping a vehicle beyond the booked time can be construed as taking the vehicle without the owner’s consent. In such cases, BCT reserves the right to take any appropriate action to recover the vehicle. BCT reserves the right to refuse usage from members who are persistently late in returning vehicles or paying for usage.
Should a member fail to turn up for a booked use, or give insufficient notice of cancelling their use, (three full working days) BCT will charge the full original sessional charges and driver costs applicable, or those specified by an external supplier – NOTE up to 14 working days notice is required for specialist vehicles.

Should any member persistently cancel their bookings, BCT reserves the right to levy the original sessional charges, regardless of the length of notice given for the cancellation. BCT does not compete on pricing so it is a unrealistic to expect limited resources to be spent providing quotes for comparison.

Vehicles must be returned in a clean and tidy condition: all rubbish must be removed from inside the vehicle before the end of the use. Failure to do so will result in a cleaning surcharge minimum twenty pounds.

Fuel tags, keys, seats and fully completed log sheets must be returned in good condition on the date and time agreed when bookings were made. Failure to do so will incur appropriate charges.

Any loaned equipment must be returned in good condition on the date and time agreed when bookings were made. Failure to do so will incur a replacement charge.
Anyone driving a vehicle in the BCT fleet must be on the BCT Register of Drivers and have successfully undertaken the appropriate vehicle familiarisation, including in the case of minibuses – a MiDAS driving assessment and relevant training course(s).
Drivers must re-register every 12 months, and must notify BCT immediately in the event of any accidents, convictions or illnesses that could affect their driving, or of any other material matter or fact that could possibly affect the legality of their use of BCT vehicles.
Should a driver provide false or inaccurate information at the time of registering with BCT, and insurance cover is consequently invalidated, BCT reserves the right to take legal action against the relevant parties in addition to any prosecution undertaken by the appropriate authorities.

Drivers must not drive whilst overtired, sleepy, under the influence of drugs (prescription or otherwise) or alcohol. Prosecution will result from any such activity.
Drivers must not indulge in reckless, careless or dangerous driving, or misuse or abuse the vehicle and its equipment and must at all times put the safety of the passengers and vehicle first.

Drivers must inspect all vehicles prior to driving, using the checklist on the log sheet, and record any damage or defects identified before and after the trip. Drivers are liable to police prosecution if they drive a defective vehicle.

Drivers who are involved in a collision or accident involving a BCT vehicle, or whose manner of driving calls BCT’s good name into disrepute will be required to undergo a chargeable re-assessment.

BCT reserves the right to ban a driver from driving any vehicle in the fleet if there are reasonable grounds for believing that person knowingly failed to report any damage to, or accident involving, a vehicle in the BCT fleet whilst it was in their care or failed to be a good ambassador for BCT by their manner of driving. (including not planning the minimum mileage route or in an un eco friendly way)

BCT reserves the right to ban a driver from driving any vehicle in the BCT fleet should that person allow another person to drive without the prior registration and approval of BCT staff. In such circumstances, the driver(s) may be liable to prosecution.
In the event of cancellation or change to a booking by BCT, no liability can be accepted for any loss, financial or otherwise, arising from our failure to provide a vehicle, and BCT cannot be held responsible for breach of contract in such circumstances.

In the event of breakdown, BCT does not warrant providing a replacement vehicle or any cover over and above that provided by our contract with our 24 hours’ Roadside Assistance and Recovery Company, and is not liable for any consequential losses.
The responsibility of the vehicle lies with the BCT driver at all times however if an escort overrides that authority for any reason full liability passes to the member groups as is already the case with those supplying their own driver. Damage, fines or penalties resulting in any costs to BCT will be borne entirely by the parent organisation on behalf of the volunteer or staff member who over-rode the BCT driver’s decision. This applies to routing, parking, access and loading or un-loading and any other instruction given to the driver on behalf of the user group.

Barnet Community Transport Cost Structure

From 1st July 2012 (prices held since 2011)

Our charges are set to cover the running costs of the vehicles including fuel payments, 24-hour roadside assistance and recovery, and fully comprehensive insurance. With the exception of the 6-seater MPV ‘people carrier’, both sessional and mileage charges apply.

Please note the additional charges if BCT supplies a driver instead of a volunteer from within the user group.

Also note that by making any booking you are agreeing in full to BCT’s terms and conditions pertaining or updated at that time and are liable for all costs incurred relating to that booking.

Membership Fees

A Individuals/Families £10.00

B Groups with turnover less than £10K £26.00

C Groups with turnover more than £10K £55.00

D Day Centres / Schools £60.00

E Statutory (National and LA etc) funded groups £78.00

Travel Fees

Session rate 0-4 hours £18.00

Session rate 4-8 hours £36.00

Session rate 8-24 hours £60.00

Weekends and longer periods may be discounted according to usage/mileage.

Overnight charge

Minibus £14.00

MPV £ 7.50

Mileage charge

Minibus Mileage Charge £1.00 per mile flat rate

MPV Mileage Charge £1.50 per mile flat rate

Mileage charges are calculated beginning and ending at the Mill Hill Depot.

Trips of more than 50 motorway miles may qualify for a reduction in rate.

Driver charge

£10.00 per hour Mon – Fri up to 18.00

£10.50 per hour from 18.00 onwards

£11.00 per hour all day on Saturday

£12.00 per hour all day on Sunday

New Booking fee:

Initial enquiry and booking in writing (e-mail or post) Free

Each Amendment to that original after confirmation £10.00

Short Notice (less than 3 full working days) or telephone bookings £10.00

If short notice amendment involves a seating change to accommodate

a wheelchair user (if possible but changeover cannot be guaranteed) £20.00

Short Notice Cancellation: Charge equal to session

and any Driver costs. Variable

Late Return

Where vehicles are returned later than agreed, additional sessional charges will apply.

Please notify the office immediately if planned return time cannot be achieved.

Cleaning

A cleaning charge of £20 per hour (minimum charge 1 hour) will be imposed if the interior of the vehicle is dirty upon its return. Please use the dustpan and brush provided.

Insurance Excess

For drivers over 25 = £250

For drivers 21-24 = £350

This is payable when a BCT, or third party vehicle or vehicles, and / or property has been damaged by a BCT vehicle whilst in the care of the member group.

Use of new vehicles will require an excess of £750 to be underwritten or lodged by the group in advance.

Any damage to a BCT vehicle, whether it is moving or stationary, or whether the Driver using the vehicle is present or not, will be chargeable to the user group who remain solely liable for the vehicle throughout the duration of the booking until it is checked back in as undamaged by BCT staff. BCT MiDAS Certificated drivers are aware of procedures to ensure safety, if an escort or other member of a group or individuals words or actions, result in damage to the vehicle then that user group remains entirely liable

Damage and Loss

Groups will be liable for the full repair or replacement costs for any damage to or loss of seats, fire extinguishers, first aid kits, wheel-chair restraining systems, tyres, keys and so forth. Passenger lifts should be tested as part of pre drive check list – damage requiring emergency call out by BCT staff or specialist engineers will be charged in full.

Please note any damage to wing mirrors or lights or trim will be chargeable.

Cancellations

Should a member fail to turn up for a booked use, or give insufficient notice of cancelling their use, (three clear working days) BCT will charge the full original sessional charges and driver costs applicable, or those specified by an external supplier – NOTE up to 14 days notice is required for specialist vehicles like Rolling Base® and / or Rolling Base® MAX or Rolling Base® PLUS. Rolling Base® is a registered Trademark of BCT

Road Charging, Tolls, Parking Fines

Groups will be liable for the full cost of any charges, penalties or parking fines they incur, including fines for yellow box junction violations, speed and traffic light camera penalties. Please double check in advance if the congestion charge is applicable for your trip.

 

COMPLAINTS PROCEDURE

 

Barnet Community Transport (BCT) aims to provide an efficient, fair and accessible service to community groups and individuals in Barnet. We aim to provide the highest quality service, but sometimes almost inevitably given the many often conflicting demands upon BCT things do go wrong and we welcome any suggestions as to how our services can be improved, or deficiencies overcome.

If you have experienced any problem or dissatisfaction with our services or practices, or with any member of staff or volunteer we will take your complaint seriously and investigate it thoroughly.

To facilitate the investigation of any complaint, BCT has established this complaints procedure. The aim is to provide a speedy, just and open investigation, with the outcome being communicated to all those involved.

What is a complaint?

BCT considers any expression of dissatisfaction about any of the following a complaint:

Lack of a particular service that it would be reasonable to expect to be provided.
The method in which a particular problem or situation was handled.
The speed or way in which a service is delivered.
The fairness of BCT’s policies or practices.
Any infringement of our Equal Opportunities Policy.

Who can complain?

1. Any person using, or wishing to use, one of our services.

2. Any person who legitimately represents someone who uses, or wishes to use one of our services.

How do I make a complaint?

Informal complaints can be made in telephone or in person to any member of staff. You may wish to make an informal complaint if the problem or dissatisfaction is of a minor nature.

More serious complaints, or those to which you would like a written response, should be made in writing to the Director. You may also wish to make a written complaint if your informal complaint is not resolved to your satisfaction. If you wish your complaint to be treated confidentially, please address it to the Director, and mark the outside of the envelope “PRIVATE & CONFIDENTIAL”.

If your complaint refers directly to the Director, you should write to the Chair, marking the envelope “PRIVATE & CONFIDENTIAL”.

In any case, please give us as much specific information about your complaint as possible, such as dates, times and the names of any people concerned, otherwise it may be difficult to investigate your complaint. We will not be able to investigate anonymous complaints.

What will happen next?

Informal complaints will be resolved with you by the member of staff to whom you addressed the complaint, or the member of staff responsible for the service or work in question. Your complaint and any action taken will be reported to the Director. Depending on the nature of the complaint, you may at that stage be asked to make a written complaint, which will then be dealt with according to the procedure outlined below. If you wish, you may ask for your informal complaint to be logged.

We will log all written complaints, and we will aim to give you a written reply to your complaint within ten working days of receipt. If it is not possible to investigate your complaint fully within that time, you will receive an interim reply giving you details of action taken or being considered to date and the name of the person dealing with it. In any case, you will receive a full reply to your complaint within four weeks of its receipt.

Our Management Committee will be supplied with details of all written complaints and their outcomes at least once a year.

What if I am not satisfied?

If your complaint was an informal one, and you are not satisfied with the outcome, you should submit a written complaint and address it to the Director.

If your complaint was a written one, and you are not satisfied with the outcome, you should ask for the complaint, and our response to it to be considered by our Management Committee. You should put this request in writing and address it to the Chair of Management Committee.

What if I am still not satisfied?

You can take your complaint directly to the Charity Commissioners of England and Wales.

Contact Details

Barnet Community Transport The Official Custodian for Charities

Mill Hill Depot St Albans House

Bittacy Hill 57-60 Haymarket

London NW7 1BL London SW1Y 4QX

Tel: 020 8359 5014 Tel: 020 7210 4646

Note: Staff or volunteers wishing to make a complaint must use the procedures outlined in their Contract of Employment or Volunteers Handbook.

To download the Individual Membership Application Form click here.

To download the Monitoring Form click here.